• We don't have a direct exchange for products that have been purchased from our online store, but we accept returns. This is permitted within 1 week from delivery date, and the amount will be added to your wallet once the return is processed to use for later purchasing (no credit or cash refund).
• We do not have a Cash Refund Policy. We can only add the amount of the returned item/s to your wallet which can be used for future purchase (excluding the shipping fees).
• Items must be in good condition with its original packaging/tags and invoice.
• No store return for the online purchases.
• Additional delivery charge of 15 AED (or more for bulk orders) will be deducted from The Returned Amount on your wallet (for returning delivery).
• The original delivery charge will not be returned.
• We will arrange a pickup via courier.
• Products damaged by misuse or showing signs of wear.
• Products that have been used.
• Specific categories like: innerwear, fragrances, health and beauty, socks and clothing freebies etc.
• Products with tampered or missing serial numbers.
• Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
• Fragile items, hygiene related items.
• Cosmetics such as make up, lipsticks, lotions etc.
• Lingerie, undergarments, swimwear & socks cannot be returned due to hygiene reasons.
• Jewelry, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened.
• Toiletries, perfumes and cosmetics.
• Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
• Products that have already been assembled, unless there is a manufacturing defect.